Careers
Junior Support Technician
£16-20k depending on experience
1st Line / 2nd line / Desktop support / Exchange / SBS / AD / TS / Wintel / Mobile Communications.
We have a great opportunity for an enthusiastic and commited Junior Support Technician to join our growing technical team which supports a variety of clients in Central London. The role primarily involves providing 1st line and 2nd line technical support.
Role Summary:
Based at our office in Mayfair, each day varies. Work could involve but is not limited to, remote support, onsite support, building equipment, server maintenance, equipment set-up and installation. The role therefore requires good organisation skills with the ability to prioritise work in the best interests of the company, a thorough approach in all work, and an acceptance of following specific instructions when requested.
Day-to-day support tasks are mostly performed working individually. Installation work and specific projects may involve working individually or working closely with other members of the technical team. Both require effective problem solving skills and an ability to analyse and assess the options fully. The role therefore comes with a high level of responsibility; demonstrating technical competence and confidence, completing work efficiently and to a high standard, communicating effectively with both clients and management, and assisting in the process of scheduling work.
The successful candidate will be joining the company at an exciting time as Fitbyte develops new and existing client relationships and continues to investigate new technologies, in addition to supporting clients in the set-up of new offices located around the world.
The Junior Support Technician must have at least 6 months technical experience of IT systems within a small-medium sized company.
The Junior Support Technician should possess a solid understanding, with at least 6 months hands on experience of a majority of the following:
- Windows server Administration
- Exchange / Active Directory setups
- SBS – Small Business Server
- Windows Desktop / Office Environments
- Network Troubleshooting
- Blackberries
Additional skills of interest:
- Disaster Recovery
- Virtualisation
- Citrix/ Terminal Services
- Mac support
- SQL Server Management
- Programming / scripting ability
Since 2001 Fitbyte has worked hard to establish strong working partnerships with clients, and as such it is important that the Junior Support Technician, acting as the ‘face of the company’, can demonstrate the following skills:
- a proven record in customer facing skills
- excellent all round communication - both face-to-face and written
- ability to work individually and as part of a team
- a professional attitude towards organisation and time management
- a ‘can do’ approach with a flexible attitude towards support outside of normal office hours
Please note due to the high importance of communication in this role English must be first language.
In demonstrating a professional attitude, commitment to the company, and continued development of both technical and communication skills, there will be an opportunity to progress within Fitbyte.
Application deadline 21st Sept 2010.
Please email your CV and covering letter to .